What it’s Like to be a Support Worker in the Sight Loss Sector

Previous to my current role at East London Vision, I was a support worker to a vision impaired person, and at first I was not sure what a support worker was.  After a general chat about my role with my client I had a better understanding of what my responsibilities were.

Let me tell you this- being asupport worker is a role that comes with ahigh level of responsibility.  This officially means the person being supported must be at the centre of everything at all times when on the job!

A support worker’s day is driven by the person they are supporting.  I found that no two days were ever the same, which was great!  I had to remember that I was there to support the person and enable them to do their job and not take over it!  I supported them with tasks like preparing reports, giving presentations, reading the post and completing forms.  I would also help provide emotional support to patients at the eye clinic.  However, members of staff would think they had a new team member and would try to delegate work to me!  But I and the person I was supporting would quickly remind staff that I was not working for them.

In addition, I met people who would speak to me rather than the person I was supporting.  This was upsetting for both myself and the person I was supporting, but we soon learned how to resolve this.  If a person spoke to me, then I would not respond, which quickly led to the person realizing who they should have been addressing in the first place!

Most of my happiest years were working as a support worker because I truly loved my job.  I learned a great deal from the person I supported because they made me look at things from a different angle.

Over the years I formed a close friendship with this person.  We learned to trust each other because we worked closely together almost every day, and we’ve even shared many laughs.   I’m happy to say we’re friends for life!

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Christine serving tea to Graham at the ELVis office

Written by Christine Edmead, ELVis Information and Administration Officer

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